10 general skills or competencies (Job family competencies) for Information Technology Generalist
Skill definition-Analyzing an organization's structure, process, technology, and capabilities to determine information systems changes needed for achieving organizational goals.
Level 1 Behaviors
(General Familiarity)
Explains the essential functions and features of business analytics tools.
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Level 2 Behaviors
(Light Experience)
Informs the management of the issues and problems affecting our current business operations.
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Level 3 Behaviors
(Moderate Experience)
Utilizes industry-specific tools to perform various types of business analyses.
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Level 4 Behaviors
(Extensive Experience)
Monitors the effectiveness of business analysis to ensure the technical feasibility of deliverables.
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Level 5 Behaviors
(Mastery)
Keeps abreast of the latest IT advancements to modernize current business operations.
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Skill definition-Developing and executing innovative plans to ensure interoperability of business systems in the event of an emergency.
Level 1 Behaviors
(General Familiarity)
Describes the modern business continuity concepts and best practices.
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Level 2 Behaviors
(Light Experience)
Documents used processes in developing business continuity plans.
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Level 3 Behaviors
(Moderate Experience)
Maintains appropriate fail-over systems to continue business operations during disruptive events.
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Level 4 Behaviors
(Extensive Experience)
Leverages metrics to monitor the performance of business continuity programs.
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Level 5 Behaviors
(Mastery)
Develops recovery processes that align with the company’s business continuity strategies.
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7 soft skills or competencies (core competencies) for Information Technology Generalist
Skill definition-Executing and completing a task with a high level of accuracy.
Level 1 Behaviors
(General Familiarity)
Lists best practices and tools to maintain high accuracy and thoroughness in the workplace.
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Level 2 Behaviors
(Light Experience)
Records all appointments on the calendar to easily track daily activities.
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Level 3 Behaviors
(Moderate Experience)
Sets up processes to ensure delivery of high-quality work.
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Level 4 Behaviors
(Extensive Experience)
Employs techniques for motivating personnel to meet or exceed accuracy goals.
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Level 5 Behaviors
(Mastery)
Leads the creation of tools for enhancing and assuring accuracy.
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Skill definition-Managing and setting priorities, goals, and timetables to boost productivity and efficiency in completing tasks.
Level 1 Behaviors
(General Familiarity)
Explains the importance of time management in driving the overall productivity of our business.
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Level 2 Behaviors
(Light Experience)
Employs the 80-20 rule to avoid perfectionism and minimize time-wasting.
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Level 3 Behaviors
(Moderate Experience)
Handles workplace obstacles to maintain focus and manage time efficiently.
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Level 4 Behaviors
(Extensive Experience)
Manages teams in streamlining work-related tasks to prioritize highest value tasks firsts.
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Level 5 Behaviors
(Mastery)
Keeps current on the latest working models on time management to drive organizational productivity.
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Summary of Information Technology Generalist skills and competencies
There are 0 hard skills for Information Technology Generalist.
10 general skills for Information Technology Generalist, Business Analysis, Business Continuity, Information Technology Infrastructure Library (ITIL), etc.
7 soft skills for Information Technology Generalist, Attention to Detail, Time Management, Initiative, etc.
While the list totals 17 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Information Technology Generalist, he or she needs to be skilled in Attention to Detail, be proficient in Time Management, and be proficient in Initiative.